انگلیسی تجاری با استفاده از تلفن

Finished. Okay, hi. Hi. now you’re wondering why am I wearing a suit and tie? Today is it because you go into a funeral. notice there’s a formal lesson. the student is formal. But ,you’re wearing a black tie. black ties formal for a funeral.

ah, reports. reports a man’s done, finished, Send. hi, why am i wearing a suit and tie today? Tom’s right. because, today is a formal English lesson. Now speak English on the phone is much more difficult than face to face. you can’t see the person’s face.

You can’t see their lips. you can’t use body language. sometimes you can’t hear what they’re saying, because, words are not normal.

So, here’s some common expressions People using customer service situations.

good afternoon proper teach me this is Claire. How can I help?

Ah, Buju, I am looking for information about English classes. there with me I’ll see if mr. Williams or mr. Turner are available. Please hold.

Okay, Susan. hello. hello, I am waiting to be put through to mr. Williams or mr. Turner. please hold. wi, I am holding. now Imagine you’re an employee, working in customer services.

Good morning, superhero clothing this is John speaking. How can I help? Imagine you’re a customer and you’ve bought something from the company. But, there’s a problem.

Hi, I’m calling regarding an item I’ve ordered from you. You’re going to watch a typical conversation in a customer service environment. Remember, we using formal english. okay, can I just take the order number please?

Is that the same as the reference yes it is it’s 69. okie dokie. This is the order for red pants. Yes, okay, and what seems to be the problem sir? they’re the wrong color. they’re ripped and they’ve got a hole in them. and too small. They’re far too big. They’ve got a stain in them. oh, I am sorry to hear that.

we’ll send a replacement pair straight away. That’s great. I really appreciate your help. You’re welcome sir. And is there anything else I can help you with today? No that’s everything. Thank you. Okay, well thanks very much for shopping at superhero clothing. good bye sir. Goodbye.

Mr. Williams, mr. Tomm I’m gonna shoot off now. Did either of you speak to the French guy? Yeah. it’s always gonna do it. in a minute. okay. see you. bye