بحران کامپیوتری

Computer crisis

Anna

It’s frozen. Nothing will work…

Tom

Yeah and all my football scores… I mean company accounts… have disappeared.

Paul

Can anyone get their computers to work? Or is just me?

Narrator

Welcome back to the offices of Tip Top Trading where, as you can hear, there appears to be a bit of computer trouble. Everyone’s work seems to have disappeared. This is serious so who can sort it out?

Denise

Leave it to me. I’ll sort it out. You just need to switch it off… and on again … like that.

Anna

Hold on, let’s check… Denise! All my documents have gone now!

Denise

Oh, sorry, I was just trying to help. You’ll just have to call I.T. Support, look, here’s their number.

Anna

‘It’ Support?

Narrator

No Anna not ‘it’ but I.T. Support – information technology – sometimes called Computer Support. Most big companies have them. These are the people who sort out your computer problems and get everything working again. But be careful, they might ask some tricky questions.

Anna

OK, thanks. But what should I say to them?

Narrator

Tell them: “I am having problems with my computer”, then say “the screen keeps freezing” and “I seem to have lost some documents”. Tell them “I have turned the computer off and on but that hasn’t fixed it”. Finally, ask if they can help – please!

Anna

Well, I’ll give it a try. Here goes.

I.T. Man

I.T., Dave speaking, how can I help?

Anna

Oh hello Dave – I’m having some computer problems – in fact everyone is here.

I.T. Man

Right. What system are you using?

Anna

What system?

I.T. Man

Yeah, what are you using? PC, laptop, Windows XP?

Denise

Tell him it’s Windows 7.

Anna

Erm… it’s Windows 7 on a PC.

I.T. Man

Good, good, this should be easy. Were you using many applications when it crashed?

Anna

Applications?

I.T. Man

Did you have lots of things open – documents, spreadsheets, videos, other software?

Anna

Well, I suppose I did.

I.T. Man

Right, well… Anna isn’t it?

Anna

Yes.

I.T. Man

Right, well Anna, try pressing control, alt, delete, at the same time – after that try opening Windows again.

Anna

OK. Tom, could you open the windows please.

Tom

What eh? The windows?!

Anna

Yes. Dave says so.

I.T. Man

No, no, no. Open Windows 7 on your computer.

Anna

Oh, silly me! No, the screen just freezes. I’m a bit worried because I think I’ve lost some documents.

I.T. Man

Hmmm. In that case the only thing to do is reboot it.

Anna

Reboot it? You mean kick it?!

Denise

No! Reboot means turn it on and off again.

Anna

Oh I see. No Dave, I have already tried turning it off and on again but that hasn’t fixed it. What am I going to do?

I.T. Man

Don’t panic! I’ll come and have a look. You’re on the 2nd floor right?

Narrator

Oh dear. This is a bit worrying but I’m sure Dave, the IT man, will get things sorted. Remember if you have important documents, it’s best to back them up on a memory stick just in case you have a problem like this. Let’s remind ourselves of the phrases we might use if we have to call computer support: I am having problems with my computer The screen keeps freezing

I seem to have lost some documents I have turned the computer off and on but that hasn’t fixed it Can you help, please?

I.T. Man

Oh hi. Is Anna here?

Denise

She’s over there.

Tom

So Anna, I’m just going to unplug the screen and put the wire back in here… Anna

OK Tom but are you OK down there? Mind your head.

I.T. Man

Excuse me, are you Anna? I’ve come to fix your computer.

Anna

Oh, hello… you must be… Dave. I really like your hair.

Tom

Ow!

I.T. Man

Thanks. You look rather lovely. I’d better take a look at your computer.

Tom

Don’t worry guys, it’s OK, I think I’ve fixed it!

Narrator

Looks like Tom has a rival. Is Anna going to fall for the charms of Dave, the I.T. man, or is he just going to upgrade her software? This could get very interesting – but there’s still work to be done – so join us again soon for English at Work. Bye.