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To show you the ropes

Tom

Quick, gather round, here she comes.

Anna

Welcome back Denise, we just couldn’t survive without you.

Denise

Oh bless you.

Narrator

Yes welcome back to Tip Top Trading Denise. Paul, the boss, was a little hasty in getting rid of her so now he’s asked her back but negotiated some new conditions which include learning how to be a Sales Executive, like Anna. But who’s going to show her what to do?

Paul

Oh, hello Denise. Nice to have you back. I suppose I had to eat my words didn’t I?

Denise

Yes, well it makes a change from biscuits! Now, where have you put my stapler and my red pens?

Paul

Don’t worry about that, I’ve got you a new stapler and a new desk, right here next to Anna.

Denise

Oh lovely.

Paul

Well you wanted some experience in sales, so I thought Anna could show you the ropes.

Anna

Ropes? I don’t have any ropes!

Narrator

Anna, if you ‘show someone the ropes’ it means you explain to someone how to do the job. You’ll be great at that.

Anna

Oh I see. Well I might know what to do but I’m no good at explaining it to someone else.

Narrator

Well the best way is to start at the beginning. Why not suggest to her to ‘watch what I do’, or give her some of your tasks and say ‘please could you make a start on these?’ and then reassure her by saying ‘I’m here to help so please ask me if you need to know what to do.’ Good luck.

Anna

Thanks! So Denise, it’s nice to have you back, how’s your new desk?

Denise

Much bigger than my old one – and look, it goes up….and down.

Anna

Yes it does. OK, shall we make a start then and I’ll show you the ropes.

Denise

Oh yes Anna, of course Anna. Do I need to use the phone?

Tom

I reckon you’re quite experienced with the phone already Denise!

Anna

Thank you Tom. We won’t make any calls yet, just watch what I do for a while. Look, I’m just checking our database so see who we haven’t called for a while.

Denise

Oh yes.

Anna

I’m just checking the dates here…in fact Denise, why don’t you make a start on this.

Denise

Of course…oh look, my phone’s ringing.

Tom

Are you going to answer it then?

Denise

Oh right. Hello, Tip Top Trading, Denise speaking…oh hello Marge! (To Anna) It’s Marge, Anna!

Anna

Oh right. I’ll leave you to it – I’m here to help, so please ask me if you need to know what to do.

Denise

OK Anna, I won’t be long. So Marge, how did it go the other night? Really? Really! Well, I’m sitting at my new desk… Tom

Nice to have her back hey?! Some Sales Exec she’s going to be!

Narrator

Everyone has to start somewhere Tom! Now Anna is helping – or coaching - Denise I’m sure she’ll become an excellent worker. Here are some of the phrases Anna used to help her: Let me show you the ropes.

Watch what I do for a while.

Why don’t you make a start on this?

I’m here to help, so please ask me if you need to know what to do.

Narrator

Let’s find out how Denise is getting on.

Denise

So I said to him, it’s just not my colour…yes exactly…hold on Marge, everyone’s looking at me. I’d better call you back. Yes, tonight. Bye!

Tom

Hmm, you’ve certainly got a good phone manner. Do you think you could order some pens now, we’ve run out.

Denise

That’s not my responsibility anymore.

Tom

Err, I think it is.

Denise

Isn’t!

Tom

Is.

Denise

Isn’t!

Anna

You two, please!

Tom

Well, she’s got time for personal calls but not to order pens. Oh hold on….Oh Hi Jim, how’s things? Yeah! Did you catch the match last night? What a goal!

Denise

Really!

Narrator

Oh dear Anna. Things aren’t going well. It’s time to sort things out again but what are you going to do? Join us again next time to find out. Bye!