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The open window

Narrator

Hello, it’s a chilly start to the day at Tip Top Trading.

Anna

Hi Denise!

Denise

Good morning Anna.

Anna

Brrr… it’s so cold in here.

Denise

The window was left open overnight.

Anna

My papers have been blown everywhere.

Denise

Mine too! Tom was the last one here last night – it must’ve been him who left the window open.

Anna

Brrr…. Right then, to work! Oh, there’s a note from Paul, it must’ve fallen off my desk: ‘I would like your ideas on our stock management system for our new laser-curve fruit range, so we know we can keep up with demand. Please write me a couple of pages of suggestions and leave it on my desk. I’ll be back this afternoon.’ Wow! I have to come up with ideas for a stock management system! Gosh, where do I begin?!

Tom

Good morning.

Anna

Morning!

Tom

Hey, my certificate for Plastic Pear Salesman of the Year is on the floor!

Anna

Right… stock management systems… stock-up on your laser-curved lemons … My first idea is to calculate the total….

Narrator

Well, Anna has finished her report and left it on Paul’s desk, but things aren’t that simple. Er, Anna, there’s going to be a problem.

Anna

Oh? A problem, bbbbut…

Narrator

Let me teach you some phrases you might need to explain that there’s been a mistake: I think there’s been a misunderstanding.

Or:

There’s been a bit of a mix-up.

Anna: But what misunderstanding? What mix-up?

Narrator: You could also use: Let me explain what happened…

Anna

But-

Paul

Ah, good afternoon everyone.

All

Hello.

Paul

Tom, this is an excellent piece of work!

Tom

Sorry?

Paul

These are by far the best ideas you’ve ever had.

Tom

I don’t understand.

PaulOur stock management system!

Tom

Can I see? … Oh, that’s not mine.

Paul

Eh?

Anna

I think there’s been a misunderstanding. I did it.

Paul & Tom

You?

Anna

I got your note Paul, here.

Paul

No, no, that note was for Tom.

Anna

Oh, then there’s been a bit of a mix-up.

Tom

Did you take that note from my desk?

Anna

No, no!

Tom

I suppose you threw my pear salesman certificate on the floor at the same time too!

Anna

I didn’t! Let me explain. The wind must have blown the note for Tom under my desk.

Denise

Tom left the window open overnight. Our papers were blown all over the place.

Paul

I see, well, golly gosh. In that case, well done, Anna! Excellent work, even though you weren’t meant to do it. And Tom, your ideas are still welcome of course. Thanks.

Anna

Sorry Tom.

Tom

What? Oh, I’m not bothered. I’ve still got some great ideas in my head anyway.

Narrator

Yeah, right! Let’s leave Tom to get on with his ‘great ideas’ and listen again those phrases Anna used to explain the misunderstanding: I think there’s been a misunderstanding.

There’s been a bit of a mix-up.

Let me explain what happened.

Well, the mix-up gave Anna a chance to shine – Paul certainly seemed impressed with her work. Maybe it will bring her new opportunities. Until next time, bye!