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Units 5 to 6 - Progress check

Page 43 - Exercise 3

Listening - Complaints

Part A - Listen to three tenants complain to their building manager. Complete the chart.

1 - Hello Mr. Smith. I was wondering if you could change the light bulb out front. It went out again.

• I’ll take care of it later. I’m really busy right now. And besides, it’s still light outside.

• But it’ll be dark when I get home tonight.

• I’d love to help but somebody borrowed my ladder.

• Well, you know I have a chair and if you give me a lightbulb. I wouldn’t mind doing it myself. Okay?

• Oh, okay, here. Takek a lightbulb from one of my lamps so you know it works.

• Thank you.

2 - Excuse me, Mr. Smith.

• Yeah?

• I was wondering if you could do something about my next-door neighbor’s dog. it’s been barking and keeping me up all night.

• Dogs bark. That’s what they do.

• Yes, but they don’t have to bark all night. This is 3 nights in a row.

• Have you seen the size of that dog? You want me to go up there. That dog could hurt me.

• Well, I need my sleep.

• Look, look, I’ll tell you what. I’ll call your neighbor on the phone and ask if he can keep his dog quiet.

• Okay, thank you.

3 - Mr. Smith.

• Mrs. Taylor.

• I have a problem.

• What is it now?

• It’s my kitchen window. It’s jammed shut. I can’t open it anymore.

• Mrs. Taylor, I’m not sure how I can help you.

• Well, can you at least try to open it for me?

• That’s not really part of my job. Maybe you could try putting some vegetable oil on it.

• I don’t think so. I’ll call my cousin George to come over to take a look at it. He’s a weightlifter.