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Conversation 1:

Listen to a conversation between a student and a building manager.

Manager: I hope you are not here about your window again.

Student: I’m afraid I’m.

Manager: I thought we fixed that. It wouldn’t open, right?

Student: Right. Remember there was a crew painting my room? And they painted it shut, and the fire inspector said that a window that doesn’t open is a violation.

Manager: But I had one of my staff take a look at it yesterday and he said he repaired it.

Student: Oh, he did.

Manager: So what happened?

Student: Well, I opened the window.

Manager: In this cold?

Student: Yeah, I mean, you know how this dormitory doesn’t heat evenly, and I’m on the hot side of the building. During the day, it can get really warm. A lot of people open their windows to let cold air in and balance it out.

Manager: un

Student: Anyway, I opened just a crack, but now it’s completely stuck and I can’t get it closed at all, even had my friend Bob try to close it. And he is on the wrestling team. Even he couldn’t get it closed.

Manager: You mean you slept with an open window all night? Why didn’t you call the security staff?

Student: Well, I came home kind of late, and frankly, it was like way after hours. I thought about calling security. Then I just let it go. But one night of that cold is enough.

Manager: Well, you should always call security. Even if they can’t fix the problem themselves, they’ll make sure the problem gets solved.

Student: Okay. I’ll remember that. But actually, it’s not just the window. I think there’s something wrong with the heating thing in my room. The radiator, it must have cracked or something, because I just noticed a puddle of water in my room, and the heat barely seems to be working now.

Manager: So you are telling me you have no heat and a window that doesn’t close?

Student: Pretty much.

Manager: Well, this won’t be a quick fix, I’m afraid.Those radiators, they are old and they are not easy to fix. And even if we repair the window today, you can’t live in a room without any heat.

Student: You mean I’m gonna have to move?

Manager: At least temporarily, until we can get that radiator fixed or replaced.

That’s not a one-day job. You sure it’s not just condensation?

Student: I don’t think so. You can kind of see where it’s seeping out and the water looks sort of rusty.

Manager: Rusty? Yeah, rusty isn’t good. Tell you what, I’ll go look at it right away.

Student: Great. Thanks.

Manager: Why don’t you come back after lunch? By then I should know how long the repairs will take.

Student: Can you give me some idea now? I’m gonna call a friend. She’s got an apartment off campus. She’ll let me stay there, but I’m sure she would like some idea of how long she’ll have to put up with me.

Manager: Well, tomorrow is Friday, and if the radiator needs to be replaced, which probably does, we won’t have parts before Monday. So I’ll tell her at least four days.

Student: Four days. Okay. Thanks.

ht away.

ch observation time as you can.