بخش دوم

Page 55

Track 29

Listening 2

1

A: Can I exchange this shirt, please?

B: What’s the problem?

A: I asked for a size 44, but this is a size 34.

B: Let me see if I can find one in the right size. Just a moment. I’m sorry, madam. We are completely out of your size. Could you come back next week? We’ll have some more in then.

A: Um, okay.

2

A: I’d like to exchange these shoes, please.

B: Oh, are they the wrong size?

A: No, I just bought them, and I noticed that the heels are coming off. Look…

B: I see what you mean. Do you have your receipt?

A: Let me see. Oh, it looks like I forgot it. Does it matter?

B: Yes.

Could you bring us your receipt?

3

A: Excuse me, I bought this briefcase here a few months ago. Look. Here’s my receipt.

B: Yes?

A: The problem is, I can’t get the lock to work.

B: Strange. Let’s have a look. You’re right. No problem.

It comes with a two-year guarantee, so we’ll repair it for you.

But could you leave the briefcase with us for a few days?

A: Sure. No problem.

4

A: Excuse me. I’d like to exchange this watch. I just bought it a few weeks ago, but look at this!

B: What seems to be the problem?

A: It’s the band. It’s already broken.

B: Oh. That’s not good. Let me see if I can get you another one.

I’m sorry. We are completely sold out of that style. I can order one for you. Or do you want to exchange it for a different watch?

A: Well, I really like this style.

B: Tell you what.

Call me here tomorrow. By then, I’ll know when I can get you a new one.

A: Okay. Thanks.

I’ll call you tomorrow.

5

A: Excuse me.

I’d like to return this shirt.

B: Is there a problem with it?

A: Yes. See the sleeves? Believe it or not, this used to be a long-sleeved shirt.

B: Really.

A: Yes, I washed it once, and look at the sleeves. Now they’re much too short.

B: I see what you mean. I’ll get you another one. Could you just fill out this form for me, please?

A: Oh, sure.

And here’s my receipt.

6

A: There’s something wrong with this camera I bought here a few months ago.

B: What’s the problem with it?

A: The back doesn’t shut properly. See? It pops open when you try to shut it.

B: That’s strange. I’ve never seen that problem before. We’ll repair it for you at no charge. But I do need one thing. Could you show me the guarantee that came with the camera?

A: Yes, here it is.

B: Thanks.