Page 13 - Exercise 3A

Page 13 - Exercise 3A

1) Can I help you? Yes, I bought these slippers yesterday. They’re present for my dad. But they’re the wrong size. Would you like to exchange them or have a refund. I’d like to exchange them please. Okay, what size do you want? 10 please, if you got it. Just a moment. Yes, here you are, size 10. Thank you very much. That’s okay. I hope your father likes them. Thanks ,bye. Goodbye.

2) Can I help you? Yes I bought this DVD player on Saturday, but there’s something wrong with it. Sorry about that. What’s the problem? It’s making a funny noise. I see, Can I take a look at it? Yes, of course. I see what you mean. Would you like to exchange it? No, could I have the refund please? Certainly, have you got the receipt? Yes, here you are. Okay, just a moment. That’s 26 pounds 50. Thank you, bye. Goodbye.