Track 16

Track 16

Conversation 1

Good morning, how can I help you?

Hello, I’d like some information about your facilities.

OK, well we have a swimming pool , squash courts, a gym and we have a couple of outdoor tennis courts too.

You may have seen them on the left as you came in.

Now, our website tells you how you can become a member and how much the yearly fee is.

Do you want to make a note of the address?

Oh, yes please.

I’ll just put it in my phone now.

OK, it’s www.getactive.com.

That’s G-E-T-A-C-T-I-V-E dot com.

Get active, is that all one word?

Yes, that’s right.

OK, I’ve got that.

Thanks very much for your help.

Conversation 2

Good afternoon, can I help you?

I’d like to open a new account please.

Certainly, now, is it a basic account you’re looking to open or a savings account?

A savings account.

Right, we can complete your application online.

I’ll just get the form up on screen now.

It won’t take long.

So, I just need a few personal details.

Can you give me your full name, please?

James Clarke.

Is that Clark with an E or without?

It’s got an e at the end.

C-L-A-R-K-E.

And where do you live?

What’s your address?

2 Waddington Road.

Can you spell that for me?

That’s W-A- double D-I-N-G-T-O-N Road.

Is that Waddington with a double D, did you say?

That’s right.

OK, so I just need a little more information about.