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M: Hello english learners welcome back to English pod my name is Marco

E: And I’m Erica

M: And today we’re bringing you a lesson that was requested by one of our listeners

E: Yes that’s right, we got a request for a dialogue about a receptionist

M: So a receptionist at an office or at a hotel.

E: OHM

M: So today’s dialogue is simple but we’re goanna be looking at some really great phrases

E: Yeah phrases that will help you sound really really professional and really fluent

M: So we are at an office today and the receptionist is greeting somebody that has an appointment

E: alright let’s see you what happens

A: Good afternoon. May I help you?

B: Yes, I’m here to see Joanna Stevens. I have an appointment at four.

A: Certainly, may I take your name? I’ll let her know you’ve arrived.

B: Sure, it’s Josh O’Neil.

A: Ms. Stevens will be with you momentarily. Can I offer you something to drink?

B: Yes, a coffee would be nice, thank you.

A: Here you are. Ms. Stevens is ready for you now. I’ll show you to her office, right this way

A: Just watch your step here… Ahhh

E: well that’s pretty embarrassing hey

M: That was embarrassing I that’s what happens to women when they wear high heels see

E: Actually that happened to me last weekend

M: Really

E: I fell down the stairs and my my knees are quite blue

M: Oh no see high heels are dangerous I don’t know why women wear them

E: Well I don’t know but that’s not what we’re here to discover

M: Right okay so let’s take a look at some of these great phrases in fluency builder

Voice: fluency builder

E: well I really liked how this receptionist used some excellent phrases to sound really professional and one thing she said was certainly

M: Certainly

E: Certainly

M: So why did she say certainly

E: Well this is a nice way to respond um to make the other person know that you understand what they said

M: So josh O’Neil said yes I’m here to see you Joanna Stevens I have an appointment at 4.

E: Certainly

M: So she is saying I understand what you said

E: Yes

M: And then she said may I take your name

E: May I take your name?

M: May I take your name?

E: So this is a nice way of saying

M: What is your name?

E: Yeah

M: So now this is really important because if you said what is your name is that correct.

E: It’s correct but it’s not really very

M: Exactly or I would say polite to a certain extent

E: Yes

M: Okay

E: So may I take your name

M: May I take your name

E: You use this phrase when you are going to write down the person’s name

M: Right so if you meet somebody on the street or at a bar you wouldn’t say may I take your name

E: No

M: Right

E: Unless you’re going to write it down

M: So usually for an office setting where the receptionist has to write down the name

E: Yes, all right one more phrase Ms. Stevens will be with you momentarily.

M: Okay Ms. Stevens will be with you momentarily

E: We’ll be with you momentarily

M: Okay so this is really polite

E: Yes

M: Momentarily what is that mean?

E: In a moment

M: In a moment

E: Soon, ohm

M: Again she could have said Ms. Stevens will come out soon or Ms. Stevens will see you in a minute.

E: Yes

M: But that’s again it’s not really that polite right

E: Yeah so when you want to be formal you can say Ms. Stevens will be with you momentarily

M: Okay that’s a really nice phrase

E: All right there’s so much in this dialogue so many great wonderful polite phrases so why don’t we listen to it one more time but this time slow down

A: Good afternoon. May I help you?

B: Yes, I’m here to see Joanna Stevens. I have an appointment at four.

A: Certainly, may I take your name? I’ll let her know you’ve arrived.

B: Sure, it’s Josh O’Neil.

A: Ms. Stevens will be with you momentarily. Can I offer you something to drink?

B: Yes, a coffee would be nice, thank you.

A: Here you are. Ms. Stevens is ready for you now. I’ll show you to her office, right this way

A: Just watch your step here…

Okay so it’s pretty clear now but there are still a couple of phrases that I would like to look at so why don’t we look at the last two sentences

Okay

Ms. Stevens is ready for you now

Ms. Stevens is ready for you now

Ms. Stevens is ready for you so when she says ready for you what is that mean?

Prepared to speak to you

Okay so instead of saying Ms. Stevens is ready or Ms. Stevens can see you now

Yes

You use this great little phrase is ready for you

Ohm

Okay and then she said I’ll show you to her office I’ll show you to her office I’ll show you to her office

This is a lovely way of saying i will take you to the office take

I will take you to the office take

Yes

And she followed it by saying right this way

Right this way

Right this way

So again walk this way

Walk this way.

E: yeah

M: This way please

E: Yes right this way. It sounds it sounds really really nice really polite really welcoming

M: Right and especially if you use it together right I’ll show you to her office right this way please

E: Yes

M: Okay so it’s a really great way of being polite to somebody at an office

E: Now the final useful phrase watch your step

M: Watch your step

E: Watch your step

M: So watch your step you see that everywhere and sites

E: Yeah, be careful be

M: Careful where you step

E: Yes be careful where you’re walking

M: Okay, so obviously she didn’t watch her step and

E: she fell

M: She fell, okay so really great phrases let’s listen to this dialogue one last time.

A: Good afternoon. May I help you?

B: Yes, I’m here to see Joanna Stevens. I have an appointment at four.

A: Certainly, may I take your name? I’ll let her know you’ve arrived.

B: Sure, it’s Josh O’Neil.

A: Ms. Stevens will be with you momentarily. Can I offer you something to drink?

B: Yes, a coffee would be nice, thank you.

A: Here you are. Ms. Stevens is ready for you now. I’ll show you to her office, right this way

A: Just watch your step here… Ahhhhh

M: all right so a really simple dialogue but with a lot of good phrases in there and it’s also a good review for more advanced students, right?

E: Yeah remember like these phrases can really help you sound more professional, more welcoming, more polite basically.

M: Okay so if you have any questions or doubts please come to our website englishpod.com

E: And Marco and I are always around to respond to your questions and comments.

M: Okay guys so we’ll see you there and until next time It’s

E: Goodbye

M: Bye.