Page 35. Focus Your Attention. Part A. TRY IT

Unit four

page 35

focus your attention

part A: try it.

Now it’s common for people to have strong emotions during the negotiation; but it’s important not to let your feelings hurt the negotiation process.

Fortunately, there are a few things you can do to deal with feelings in a negotiation.

one thing you can do is to tell each other how you feel.

maybe you’re feeling nervous or even angry about something.

the second thing is to listen; don’t talk or argue, just listen.

Finally, show some understanding; for example, you may want to say you’re sorry or just say that you understand how they feel.