Track 34

Track 34

Good morning everyone. I’m Kerry Wilson, one of the student welfare team, and I’m going to talk to you about how to deal with some of the difficulties that may arise while you’re studying with us.

Of course we hope that you won’t experience any problems during your studies, but it’s good to know what help is available should anything go wrong. I know some of you have had a problem opening a bank account and that you are anxious about paying your course fees.

If you’re in this predicament, don’t worry. To open an account you need to present evidence that you are enrolled on a full-time course. Just go to the Language Centre office and ask for a letter of enrolment. As long as you have registered for the course, you can get a letter.

You don’t need to have paid your fees. For those of you who are living in private accommodation, we would advise you to speak to one of the student welfare team before signing a lease. Sometimes disputes can arise, for example in relation to damage to property.

If you have a disagreement with your landlord, one of the welfare team can intervene if necessary. Finally, the student welfare office can be phoned at any time during the day or night in case of an emergency.

If your room is burgled for example, do not hesitate to phone the emergency number in your welfare handbook. This type of crisis is very rare, but please be assured that help is available should you require it.